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Q9: Do you have agents or distributors with us

2023-05-30


A9: We have end customers all over the world, and distributors in some regions. If you are interested in becoming our agent, you can contact us to learn about our agent rebate and support policies;

Q8: How to install and run the machine?

2023-05-30


A8: Our technicians installed the machines before shipping. For the installation of some small parts, we will send detailed training video, user manual together with the machine. 95% of customers can teach themselves.

Q7: If we are interested in your machine, how can we choose?

2023-05-30


1. What main job do you use the machine for? 2. What is the maximum working area you require? __mm*__mm? 3. What is your material diameter and length? 4. What material do you want to cut, stainless steel, carbon steel? Please tell us, then we can recommend the suitable machine to you.

Q6: Do you have CE documents and other customs clearance documents?

2023-05-30


A6: Yes, we have CE, provide you with one-stop service. First we will show you, after delivery we will give you CE/packing list/commercial invoice/sales contract customs clearance;

Q5: What kind of payment methods do you support?

2023-05-30


A5: Usually for the first cooperation, we only support T/T 30% deposit, 70% balance payment, for long-term cooperation, we can negotiate LC payment according to the order amount;

Q4: What kind of after-sales service do you provide?

2023-05-30


A4: We provide a 3+1 after-sales service system, in general, provide you with a 4-year after-sales service guarantee.

Q3: Can you provide OEM service? What is the minimum order quantity?

2023-05-30


A3: Yes, we can provide OEM customization service, and we can design and customize according to your requirements. We have a mechanical design team with more than 20 years; we have no minimum order quantity requirements, and we can provide OEM services for 1 set.

Q2: Can I visit your factory?

2023-05-30


A2: Yes, you are very welcome to visit our factory. When you are sure you want to come, let us know your itinerary, and we will arrange someone to pick you up at the airport to the factory.

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